National Medical Stores (NMS) was established in 1993 as an act of Parliament to procure, store and distribute essential medicines and health supplies, primarily to Government health facilities in Uganda.In the past, NMS has been focusing and concentrating more on the product (medicines and health supplies) than the consumers. NMS is now focused on people. The essential medicines and health supplies are only vehicles with which to reach people. This has seen the change of NMS’ motto from the previous one “Quality for our health and wealth” to the current one , “Passionate about your Life”.This Charter is more than just a document – it is a guide for NMS’ Customers on our standards and on the delivery of our products and services. It also indicates what to do if Customers feel that we have failed to provide a satisfactory service and explains how we deal with Customer concerns.