.What is the Customer Charter?
This charter is about NMS’ relationship with its Customers. It sets out to ensure that:
(a) We create and maintain a Customer focus
(b) We have effective communication between NMS’ Staff and all our Customers
(c) We maintain a level of service above certain pre-determined limits
(d) We ensure that our services to Customers remain relevant It defines an ongoing process whereby contact between NMS’ Staff and Customers contributes towards continuous improvement of our service offering to Customers.
It sets out what we will do for Customers, how we propose to do it and the time-scales within which we will do the activities.
It also indicates what we expect from our Customers to enable us to meet our commitments.
The Charter is a statement of what we consider to be best practice.